O N E R E P O R T 2 0 2 2 OVERVIEW BUSINESS OVERVIEW AND PERFORMANCE CORPORATE GOVERNANCE FINANCIAL INFORMATION SUSTAINABLE BUSINESS DEVELOPMENT 35 For the services at the airport, Thai AirAsia elevated the importance of fast and convenient services by introducing a self check-in kiosk, suitable for passengers who value extended convenience and time in travelling. At the same time, the service allows Thai AirAsia to reduce costs effectively. Furthermore, Thai AirAsia aims to continuously improve its service standard by researching and developing new technologies such as the Fast Airport Clearance Experience System (F.A.C.E.S) which allows facial scans to be accommodated during the boarding process, providing an increase in efficiency and support for the ground staff. The technology is currently under development and approval by the government agencies. At the airports under the management of Airports of Thailand Plc. (“AOT”), Thai AirAsia has been in cooperation to install several equipment and develop applications for such processes as checking in, baggage check, and automatic boarding pass check, all of which passengers can self-assist. This aligns with the integrated airport reform policy and intention to deliver a great seamless airport experience to passengers. The installation was taken in August and is being tested at Chiang Mai International Airport before progressing to the rest of the airports of AOT’s. Besides, the Ramp and Ground Service Equipment (GSE) of Thai AirAsia has implemented the Baggage Reconciliation System (BRS) that improves baggage handling and ensures that all bags are loaded onto an approved flight, starting from domestic flights at Don Mueang International Airport at the initial phase. The system verifies baggage matching with a verified boarding passenger at the check-in before it is loaded onto a departing aircraft to minimise misdirected baggage to the misplaced flights. This system immediately displays information on the dashboard allowing the duty staff to monitor closely. In addition, a software to handle passenger and baggage data transmission was developed internally for domestic fl ights. This has helped reduce communication time and increase flight operational efficiency whereby the terminal station can plan ahead the handling process to better manage the flight resulting in more on-time departures. 4. INSURANCE Thai AirAsia has aviation and non-aviation insurance coverage in connection with our operations. The airline believes that the overall insurance coverage is consistent with the industry practice and is maintained at adequate levels. Thai AirAsia carries passenger and third party liability insurance, as required by the terms of our aircraft lease agreements and per the standard market practice, under which the airline is insured for a Combined Single Limit (Bodily Injury and Property Damage) of USD 750 million for each loss and each aircraft, unlimited in all but in the annual aggregate. In respect of the liabilities due to Products and Grounding, the coverage is limited to USD 125 million per one grounding. Thai AirAsia also insured the aircraft against loss and damages under the Hull All Risks up to the agreed value of the aircraft, but subject to a deductible, of USD 750,000 for each loss, inapplicable to the total loss, the constructive total loss, and the arranged total loss. Nevertheless, Thai AirAsia has purchased a Hull Deductible policy to indemnify Thai AirAsia for the difference between USD 750,000 and USD 50,000 for each loss subject to an annual aggregate limit of USD 10 million in respect of all aircraft and spare engines collectively under Capital A’s airline business Hull Deductible policy. In addition to the above, Thai AirAsia has purchased a Hull War and Allied Perils against loss or damage excluded by the War, Hijacking and Other Perils Exclusion Clause (AVN 48B) under the Hull All Risks insurance policy coverage, to the extent available in accordance with LSW555D policy form, up to the agreed value of the aircrafts. The coverage is subject to an annual aggregate limit of USD 750 million. Also, Thai AirAsia has purchased the War, Hijacking and Other Perils Liability (AVN52E) up to USD 750 million per occurrence and in the annual aggregate.
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