O N E R E P O R T 2 0 2 2 OVERVIEW BUSINESS OVERVIEW AND PERFORMANCE CORPORATE GOVERNANCE FINANCIAL INFORMATION SUSTAINABLE BUSINESS DEVELOPMENT 34 • Support the management of safety through the provision of all appropriate resources, that will result in an organisational culture that fosters safe practices, encourages effective safety reporting and communication, and actively manages safety with the same attention to the results of the other management systems of the organisation; • Enforce the management of safety as a primary responsibility of all managers and employees; • Clearly define for all staff, managers and employees alike, their accountabilities and responsibilities for the delivery of the organisation’s safety performance and the performance of our safety management system; • Establish and operate hazard identification and risk management processes, including a hazard reporting system, in order to eliminate or mitigate the safety risks of the consequences of hazards resulting from our operations or activities to a point which is as low as reasonably practicable (ALARP); • Comply with and, wherever possible, exceed, legislative and regulatory requirements and standards; • Ensure that sufficient skilled and trained human resources are available to implement safety strategies and processes; • Ensure that all staff are provided with adequate and appropriate aviation safety information and training, are competent in safety matters, and are allocated only tasks commensurate with their skills; • Establish and measure our safety performance against realistic safety performance indicators and safety performance targets; OUR COMMITMENT • Continually improve our safety performance through management processes that ensure that relevant safety action is taken and is effective; • Ensure externally supplied systems and services to support our operations are delivered meeting our safety performance standards; and • Ensure safety matters are communicated throughout the organisation, conduct appropriate promotion of safety awareness and allocate the necessary resources for the implementation of the safety policy. • Ensure that no action will be taken against any employee who discloses a safety concern through the hazard reporting system, unless such disclosure indicates, beyond any reasonable doubt, an illegal act, gross negligence, or a deliberate or wilful disregard of regulations or procedures; 1.2 SECURITY While the relevant airport operators are responsible for security screening of passengers and baggage at all domestic and international destinations, Thai AirAsia trains its staff to remain vigilant in identifying potential security breaches, as well as to handle unruly passengers. All potential employees undergo thorough background screening prior to being hired. Thai AirAsia provides extensive training to ensure that our staff have appropriate skills to carry out their relevant duties as stipulated in its employee manuals. All crew and ground handling staff are required to undergo dangerous goods awareness training to be able to identify potentially dangerous goods and items that threaten the safety of the flight, which take into account flammable liquids and containers that are likely to explode under pressure. This shall include the recurrent training which is developed based on case studies to countermeasure all threats. Thai AirAsia is in compliance with all of CAAT’s and the ICAO’s regulations. In addition, cockpits in all of the aircraft have reinforced bulletproof doors. 2. INFORMATION TECHNOLOGY Thai AirAsia shares various information technologies with the airlines in Capital A, which invests in information technology where its use directly lowers the Group’s costs, enables scalable operations and improves efficiency and safety. Our key operating software systems (centralised in Kuala Lumpur, Malaysia) include (1) NewSkies 4.2 and GoNow 4.3 by Navitaire, which are used for boarding, inventory and sales management as well as reservations; (2) Oracle Cloud Application, which is used for our financial operations and procurement; (3) the AIMS (Airline Information Management System) software, which is used for flight scheduling and crew rostering; (4) Navtech software, which is used for flight planning; and (5) Swiss Aviation Software Ltd.’s AMOS operating system (“AMOS”), which is used for the management of aircraft maintenance engineering and logistics. 3. AIRPORT OPERATIONS Thai AirAsia provides the ground handling, ground support services, and ramp services at most domestic airports. For international destinations, Thai AirAsia has cooperated with airlines in Capital A departing to the same destinations in order to negotiate and assign accredited third parties to provide these services for cost management effectiveness. Thai AirAsia believes that providing its ground handling and ground support services ensures that costs are kept low while productivity is high.
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