184 O N E R E P O R T 2 0 2 2 OVERVIEW BUSINESS OVERVIEW AND PERFORMANCE CORPORATE GOVERNANCE FINANCIAL INFORMATION SUSTAINABLE BUSINESS DEVELOPMENT • Prepare and review the manual to deal with emergency in order to handle the Company’s emergency accurately, timely, appropriately, contemporarily and in compliance with the latest ICAO requirements. • Prepare and review safety management manual (SMS Manual) in order to precede and manage the Company’s safety accurately, appropriately, contemporarily and in compliance with the latest ICAO requirements. • Prepare and review Occupational Health & Safety Management System manual in order to precede and manage the Company’s safety accurately, appropriately, contemporarily and in compliance with the latest Occupational Safety, Health and Environment Act B.E. 2554 (A.D. 2011)requirements. • Preparing and revising emergency plans for each station in the country and abroad to use as a guideline in handling the emergency appropriately at each station. • Occupational Safety, Health and Environment in the Workplace Committee meeting every month to review the safety performance. • Crew Resource Management training for pilots and cabin crew annually. • Safety Emergency Procedure training for pilots and cabin crew annually. • Emergency Response Plan for all employees. • Safety Management System for all employees. • Occupational Health and Safety for all employees and outsourcers. • Human Factors for all employees. • Dangerous Goods Regulations for all employees. • Safety Risk Management and Management of Change for representatives of each department. • First aid training and medical evacuation training to reduce risk in incorrect medical evacuation. • Inspection of the working environment, for example, noise dose monitoring and light inspection to take precaution in a working environment that may be a health hazard for employees. Thai AirAsia has targets and safety performance indicators for Occupational Health, Safety and Environment Management System. The statistics of ground accidents in 2022 was 4.64 per 10,000 flight departures, which increased 12 percent from 2021, but did not exceed the target in 2022 which was 5.51.In summary, the most accidents occurred were caused by driving vehicles and ground equipment, which are related to unsafe acts. For this reason, Thai AirAsia has to continually improve safety, occupational health and the workplace environment by identifying hazards, conducting risk assessment, and reviewing the preventive measures to reduce risks and hazards to an acceptable level. The preventive actions are engineering controls, providing training on risks in jobs, reviewing safety’s regulations and using the technology. Thai AirAsia’s commitment to safety is the key to sustainable business operations. Human Rights Policy Asia Aviation and Thai AirAsia operate with respect to and give importance to promote the protection of human rights in all aspects, and will not engage or take part in any act of violation of human rights. The Company and its subsidiaries shall adhere to the principles of human rights and all applicable laws and regulations. Asia Aviation and Thai AirAsia impartially respect the rights of all employees and stakeholders without prejudice against origin, race, religion, gender, ethnicity, age, disability, or any other status entitled for rights, by adopting the principle of human rights. Asia Aviation and Thai AirAsia regularly study and follow changes and modifications in applicable regulations and laws related to human rights in order to effectively enhance the Company’s policy on human rights. Asia Aviation and Thai AirAsia provide knowledge and understanding for the Board of Directors, Management, and all employees in regard of human rights in terms of policy and operating practice, and urge all employees and stakeholders to cooperate in examination and reporting any violation of human rights through Whistle Blower. For the year 2022 the Company had not received any complaint regard to violation of human rights. Treatment for Employees • Recruitment shall be done on the basis of fairness and equality. Everyone shall receive an equal opportunity in applying and examination for employment under the applicable legal framework and related regulation, without any discrimination based on gender or disability that does not prevent the person from performing his or her duty. • Employees shall be treated with fairness and honesty. All employees shall be employed under regulations and conditions that comply with laws, regulations, and customary practices. Child labor, forced labor, or breach of labor standard shall not be practiced. • Any violation of human rights shall be eliminated. Discrimination shall be prohibited and measures will be put in place to ensure equal opportunity for all employees. • Operating policy shall be put in place to guarantee personal safety for all employees, along with their entitled rights for a clean, safe, and healthy workplace. • Physical punishment, mental or physical abuse, or verbal harassment shall not be practiced or accepted. Treatment for Other Stakeholders The Company shall respect the rights in relation to laws, culture and traditions, for all the stakeholders including customers, business partners, subcontractors, and communities around the workplaces. All stakeholders shall be treated equally and encouraged to follow the international standards for human rights. Intellectual Property Right Policy and Practice Asia Aviation and Thai AirAsia operate with respect to, and encourage the human resources to perform their duties, in compliance with laws and regulations regarding intellectual property right, including trademarks, patents, copyrights, trade secrets, and other intellectual properties specified by laws, for example, the use of copyrighted computer software that are inspected and installed by the Company’s information technology department
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