183 O N E R E P O R T 2 0 2 2 OVERVIEW BUSINESS OVERVIEW AND PERFORMANCE CORPORATE GOVERNANCE FINANCIAL INFORMATION SUSTAINABLE BUSINESS DEVELOPMENT mandatory curriculum pursuant to the Regulations of the Civil Aviation Center of Thailand and additional curriculum for examples, the announcement to the public, personality caring and taking care of the passengers, selling goods on the aircraft and selling skills. Additionally, the cabin crew training will be conducted teaching and learning in English only and the training to review knowledge and abilities according to the fixed cycle of the regulations of the Civil Aviation Center of Thailand to maintain knowledge and abilities for Airlines operation. Training for Cabin Crew • Safety Emergency Procedures • First Aid and In-flight Medical Events • Safety Management System • Crew Resource Management • Dangerous Goods Regulations • Aviation Security Ground Staff All ground personnel shall take part in customer service training at Asia Aviation Academy Training Center in Bangkok, which covers ticket reservation and check-in procedures of Thai AirAsia, baggage claim procedures, and customer services. Ground staff are taking part in year-round trainings, for example, dangerous good identification, first aid, and bomb threat handling. Ground personnel also need to participate in ramp training for two to three weeks, which covers driving on the apron, cargo loading and cargo transfer, air traffic signaling, aircraft towing, apron safety, and safety procedures. Moreover, newly recruited employees also need to learn civil aviation regulations, aircraft maps, and vehicle movement regulations in the airport. In addition, Thai AirAsia provides training course (Supervisory Skills for Team Leader) to Ramp Team Leader to increase their management skill. Training for Ground Staff • Customer Service Excellence • Central Baggage Tracking Office • Sky Speed • Duties & Checks • Disability Equality Training Training for Ramp • Ramp Ground Handling • Aircraft Pushback • Initial Airside Safety and ERP Plan Engineer All engineers of Thai AirAsia shall take part in training at CAE Kuala Lumpur Sdn. Bhd. in Kuala Lumpur and Asia Aviation Academy Training Center in Bangkok. The training takes 52 days with six-month on-the-job training before a test by the Quality Assurance Department of Thai AirAsia. Nevertheless, Thai AirAsia is offering a commitment for an employment of three years in return. Engineers at Thai AirAsia are stationed at Thai AirAsia’s hubs in Bangkok (Don Mueang), Bangkok (Suvarnabhumi), Phuket and Chiang Mai. Trainings for Engineers • Maintenance Familiarisation • AMOS Training • Aircraft And System Familiarisation • Fuel Tank Safety • Basic Electrical Trainings for other positions Soft skills training • Self-Mastery for Ramp Agent • Self-Mastery for Student Pilot • Leading in you Program for Senior cabin crew • 7 Service wonders for Guest services • Celebrating diversity • Effective Time Management • Effective Communication Skills Occupational Safety, health and environment in the workplace In 2022, Thai AirAsia has a responsibility to maintain a working environment to be safe for life and property of employees as well as strictly adhering to the labor laws. In addition, the Company has pursued on safety initiatives under the Safety Management System with the cooperative coordination with the Safety Department, sub-committees on Flight Safety, Cabin Safety, and Occupational Safety Health and Environment in the Workplace Committee for projects, and reported directly to the Chief Executive Officer, to focus the Management for sustainable safety of the organisation. In the past year, Thai AirAsia has supported and promoted safety in many activities, for example: • Safety promotion which aims at creating the safety culture of the organisation (AirAsia Safety Culture) by defining the safety issue in Allstars values that we call “SAFETY ALWAYS” Safety is everyone’s responsibility. • Behavior based safety (BBS) activity that creates a positive approach by professional ground safety officers together with heads of units to observe employees’ behavior, with praise for safety behavior and caution for risky behavior, and constant follow-up on risky behavior to achieve the sustainable “Safety culture”. Our target is the percentage of safe behavior above 99, and at the end of the program (December 2022), the percentage of safety behavior was 99.74. • Hazard reporter activity that focuses on the participation of employees in reporting hazards or unsafe work environments, and improvement on the safety issues reported by employees. Our staff can submit the hazard report via REDEYE system which the employees can also report by computer or mobile application. • Kiken Yoshi Training (KYT) to train each employee to analyse or predict hidden hazards in operation and to prevent the hazard correctly and appropriately. • Safety Journal activity, to communicate safety knowledge to employees once a month to make awareness and participation of all employees. • Well Done Awards activity to give the safety certification for employee which found the abnormal or hazard in workplace.
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