180 O N E R E P O R T 2 0 2 2 OVERVIEW BUSINESS OVERVIEW AND PERFORMANCE CORPORATE GOVERNANCE FINANCIAL INFORMATION SUSTAINABLE BUSINESS DEVELOPMENT Asia Aviation discloses and communicates operational performance and other significant information of the Company to the investment analysts, investors, and internal staff on a regular basis at several events such as the results briefings, one-on-one or group meetings, roadshows, conference calls, and conferences organised by various entities. The Company also holds joint activities with the SET to meet with retail investors and holds a press conference to publicise such information of the Company and its subsidiaries. Also, any person in the investment community is provided with an ability to make an appointment with the Management or investor relations officers via the IR Booking webpage at his or her convenience to inquire or discuss business-related issues during the Company’s office hours. Investors’ inquiries are also directly responded to via e-mail and phone calls on a regular basis. The encourage for the shareholders to attend the Shareholders’ Meeting to help participate in major decision making, to acknowledge the Company’s operation and activities, and to monitor the performance of the Directors and Management. Customers Asia Aviation and its subsidiary are committed to customers’ satisfaction and confidence in the Company by delivering quality products and services at a fair and appropriate price, and to maintain good relations. The operation guideline is set as follows: • Provide quality products and services with the resolute aim to constantly increase the standards and disclose news and information regarding products and services completely and accurately as well as initiating new varieties of products and services to serve the lifestyle of everybody. • Listen to customer opinions through satisfaction surveys in various forms, such as customer satisfaction surveys after using online services or Net Promoter Score or quarterly customer satisfaction survey on various issues. • Listen to the problems of customers and receive complaints via live chat (AVA) throughout 24 hours a day. • Directors, Management and employees at all levels shall not disclose customers’ details without prior consent from customers or control persons of the Company group, unless the information is required to be disclosed to the third party by laws. The details of the policy regarding responsibilities toward customers in 2022 are listed in the “Sustainability Report”. Business Partners The Company and its subsidiaries regard business partners as an important factor in creating value for customers. Therefore, conducting business with any trade partners must not lead to tarnishing of the reputation of the Company and its subsidiaries or against any laws. There is no demand or acceptance of assets or any other dishonest benefits in trading with partners but take into account equality in business operations and mutual benefits with traders as well as strictly comply with contracts or conditions that have been agreed upon, and not to disclose business partners’ information to others, except with consent from the business partners. In addition, the selection of trading partners must be done in a fair and transparent manner, considering the reasonable and fair purchase price and taking into account the reasonableness of the price, quality and service received. Appropriate reasons can be given upon inspection. The Company complies with the procurement regulations by appointing a procurement committee and clearly specifies procedures and practices. Creditors Asia Aviation and its subsidiary comply strictly with creditors under the conditions and term of agreements. Loan management must be subjected to the objectives of use of proceeds; money must not be used in a way that could cause damage, control various collaterals and Remark: (1) The events were held in a virtual format. Activities 2021 (times) 2022 (times) International Roadshow 3(1) 4(1) Domestic Roadshow 2(1) 11(1) Results Briefing/Annual General Meeting of Shareholders 5 5 Site visit, Joint activities with the SET and other agencies 1 2 The Company also arranges for the Compliance Unit to oversee the disclosure of information through various channels, for example, the Company’s website, the Stock Exchange of Thailand’s website, and Annual Reports (56-1 One Report). Information shall be accurate, sufficient, timely, and complete, as required by laws, in order to create confidence from investors in the Company’s transparency in business operation. Role of Stakeholders Asia Aviation and its subsidiary have placed importance on the rights of all stakeholders and established a policy as follows: Shareholders Asia Aviation determines to be a good representative for its shareholders in conducting its business for the satisfaction of its shareholders with transparency and emphasis on sustainable long-term growth, and to ensure the adherence of the policy regarding shareholders to maintain the basic rights of the shareholders, and to not violate the rights of the shareholders listed under rights of shareholders and equitable treatment of shareholders, alongwith the transparent disclosure of information to shareholders.
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